Efficient and Reliable Global Shipping Solutions

At BiancatSale, we are committed to delivering your orders efficiently and securely to customers worldwide. Please review our shipping policy below for details on processing times, delivery expectations, shipping fees, and other essential information.

1. Order Processing Times

Orders are processed within 3-5 business days after payment confirmation. Please note:

• Orders are processed Monday through Friday (excluding public holidays).
• During high-demand periods (such as holiday seasons, sales, or promotional events), processing times may be slightly extended. We will notify you via email if any delays occur.
• Orders placed after business hours will be processed the next working day.

2. Estimated Delivery Times

We ship internationally, and delivery times vary depending on the destination. Below are estimated shipping timeframes:

• Standard Domestic Shipping (if applicable): 5-7 business days.
• International Shipping: Estimated delivery takes 10-25 business days, depending on the destination and customs clearance procedures.

Please note that unforeseen circumstances such as customs delays, extreme weather conditions, or carrier issues may extend delivery times. We recommend tracking your order for the most accurate updates.

3. Shipping Fees

Shipping fees are calculated at checkout based on the weight, dimensions, and destination of the package. Occasionally, we offer free shipping promotions for qualifying orders.

• Free shipping eligibility will be displayed at checkout if applicable.
• Express shipping options may be available for an additional fee.
• Shipping fees are non-refundable once an order has been processed and shipped.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order in real time via our Track Your Order page.

5. Customs, Duties, and Taxes

For international orders, customs duties and taxes may be applied upon arrival in the destination country. These fees are determined by local customs authorities and are not included in the shipping fees paid to BiancatSale.

• Customers are responsible for any customs clearance fees, import duties, VAT, or local taxes.
• If you refuse to pay customs duties and the package is returned, a refund may be issued minus return shipping costs.
• BiancatSale is not responsible for delays due to customs processing.

6. Lost, Stolen, or Damaged Packages

While we take all necessary precautions to ensure safe delivery, BiancatSale is not responsible for lost, stolen, or damaged packages once they are in transit. However, we are happy to assist in resolving the issue with the carrier.

• If your package has been marked as delivered but you have not received it, please check with neighbors or your local delivery office before contacting us.
• For lost or stolen packages, a claim must be filed with the shipping carrier.
• If your package arrives damaged, please keep all packaging materials and contact us immediately for assistance.

7. Delivery Issues & Address Errors

To ensure successful delivery, please provide accurate shipping details when placing your order. BiancatSale is not responsible for orders shipped to incorrect addresses provided by the customer.

• If you entered an incorrect shipping address, contact us immediately to request an update. We can modify the address only if the order has not yet been processed.
• If the order has already been shipped, we are unable to make changes, and the customer is responsible for retrieving the package or reordering.

8. Returns Due to Failed Delivery

If an order is returned to us due to incorrect shipping information, failure to collect from the post office, or refusal to pay customs fees, the following options are available:

• Reshipment: The package can be reshipped for an additional shipping fee.
• Refund: A refund may be issued, minus shipping costs.

9. Contact Us

If you have any questions regarding our shipping policy, need assistance with your order, or experience delivery issues, please reach out via our Contact Us page. Our team is here to help and ensure your satisfaction.