100% Money-Back Guarantee for Complete Satisfaction

1. Refund Policy

At BiancatSale, we prioritize customer satisfaction. If you’re not fully satisfied with your purchase, we offer refunds under specific conditions. Please review our refund policy below to ensure a smooth return process.

1.1 Eligibility for Refund

To qualify for a refund, the following conditions must be met:

• The item must be returned in its original condition—unused, unworn, and with all original tags and packaging intact.
• The refund request must be made within 30 days of receiving your order.
• A valid proof of purchase (such as an order confirmation or receipt) must be provided.
• Items must be shipped back using a trackable shipping method. The return tracking number should be shared with our support team.

1.2 Non-Refundable Items

Certain products are not eligible for refunds due to their nature. These include:

• Perishable goods (e.g., food, flowers, or consumables).
• Digital downloads and e-gift cards.
• Personalized or custom-made products.
• Items marked as “Final Sale” or part of clearance promotions.
• Products damaged due to misuse, neglect, or improper care.

1.3 Refund Process

Once your returned item is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. You will be notified via email once your refund has been processed.

1.4 Fees & Deductions

• Original shipping costs are non-refundable unless the item received was incorrect or defective.
• Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.
• In some cases, a restocking fee may apply. This will be communicated before processing your refund.

2. Cancellation Policy

We understand that plans change, and we strive to accommodate cancellation requests whenever possible. Below are the conditions and guidelines for order cancellations.

2.1 Cancellation Conditions

You can request an order cancellation under the following conditions:

• The cancellation request is made before the order has been processed or shipped.
• Custom or personalized orders cannot be canceled once production has begun.
• If your order has already been processed or shipped, you may still be eligible for a return after receiving the item (see refund policy).

2.2 Cancellation Process

To request a cancellation, please reach out to our support team through our Contact Us page. Our team will confirm if the order can be canceled and provide further instructions.

2.3 Fees for Cancellations

• If the order has already been processed, cancellations may not be possible.
• If the order has been shipped, cancellation requests will be treated as returns, and return shipping fees may apply.

3. Exchanges

If you received an incorrect or defective product, we will gladly exchange it. Please contact our support team within 7 days of receiving your order for assistance.

3.1 Exchange Process

• Exchanges are subject to product availability.
• Items must be in original condition and packaging.
• Customers will be provided with a prepaid return label if the exchange is due to an error on our part.

4. Contact Us

If you have any questions or require further assistance regarding refunds, cancellations, or exchanges, please reach out to our customer support team via our Contact Us page. We’re here to help and ensure a hassle-free experience!