Clear Answers to Your Most Common Questions

Have a question? We’ve got answers! Here’s everything you need to know about shopping with BiancatSale.
If you need further assistance, feel free to Contact Us.

1. General Questions

1.1 What is BiancatSale?

BiancatSale is your trusted online destination offering a wide range of premium wellness, beauty, and lifestyle products. We ensure a seamless and secure shopping experience for customers worldwide.

1.2 Do you have physical stores?

No, BiancatSale operates exclusively online, allowing us to provide high-quality products at competitive prices straight to your door.

1.3 Where does BiancatSale ship?

We ship worldwide. Some restrictions may apply based on location and product type, but we do our best to reach customers everywhere.

2. Orders & Payments

2.1 How do I place an order?

Browse our site, add items to your cart, proceed to checkout, enter your details, and confirm your order securely.

2.2 What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods. All transactions are encrypted for your protection.

2.3 How can I track my order?

After shipping, a tracking number will be sent to your email. You can also check updates on our Track Your Order page.

2.4 Can I modify or cancel an order?

Changes or cancellations are possible only before shipping. Please contact us quickly through our Contact Us page.

3. Shipping & Delivery

3.1 How long does shipping take?

Shipping time varies. Domestic delivery takes 2–5 business days; international shipping may take 7–14 days. Processing time applies.

3.2 How much does shipping cost?

Shipping is calculated at checkout based on your location and method. Free shipping may be offered on qualifying orders.

3.3 Do you provide tracking information?

Yes, we email a tracking number once your package is shipped. You can also track it on our Track Your Order page.

4. Returns & Refunds

4.1 What is your return policy?

Returns are accepted within 30 days if items are unused and in original packaging. See our Returns Policy for details.

4.2 How do I initiate a return?

Submit your return request via our Contact Us page and we’ll guide you through the process.

4.3 When will I receive my refund?

Refunds are processed within 7–10 business days after we receive and inspect the returned item. Funds will be sent to your original payment method.

5. Account & Security

5.1 Do I need an account to shop?

No account is required, but creating one allows you to track orders, save preferences, and get special offers.

5.2 How do I reset my password?

Click “Forgot Password” on the login screen and follow the instructions to reset securely.

5.3 Is my personal information safe?

Yes, we use advanced encryption and secure servers. Visit our Privacy Policy to learn more.

6. Need More Help?

If your question isn’t listed here, our support team is happy to help. Visit our Contact Us page anytime.